We are committed to protecting the privacy and personal information of our clients, volunteers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information as her PHIPA.
We may collect personal details such as name, email address, phone number, contact form submissions, and information relevant to providing our services. This information is used solely for communication, service delivery, appointment scheduling, internal records, and administrative purposes.
Appropriate technical and administrative safeguards are in place to protect personal information from unauthorized access, misuse, or disclosure. Personal information is never sold or shared with third parties except where required by law.
Confidentiality is central to all services we provide. Any personal, sensitive, or identifying information shared by clients, volunteers, or staff is treated with the highest level of confidentiality.
Information will only be disclosed when legally required, when there is a serious risk of harm to the individual or others, or with explicit consent. All staff and volunteers are required to sign and adhere to strict confidentiality agreements.
We are committed to maintaining a safe, respectful, and ethical environment for everyone we serve.
All staff and volunteers must treat clients, colleagues, and community members with dignity and respect, maintain professional boundaries, avoid conflicts of interest, and act in alignment with ethical standards. Discrimination, harassment, or inappropriate behavior will not be tolerated.
The safety and wellbeing of vulnerable individuals, including children, youth, and survivors, is a top priority.
We maintain a zero-tolerance approach to abuse, exploitation, or harassment. Clear procedures are in place for reporting concerns, responding appropriately, and ensuring the safety of all individuals accessing our services.
Our services are not a replacement for emergency or crisis intervention services.
If an individual is at immediate risk of harm, emergency services should be contacted right away. Staff and volunteers are trained to provide appropriate referrals, resources, and support within the scope of our services.
All staff and volunteers must complete comprehensive training before engaging in service delivery.
Training focuses on trauma-informed care, sexual violence awareness, human trafficking, crisis response, confidentiality, and ethical practice. Ongoing learning and skill development are encouraged to ensure high-quality and informed support.
The information and services provided by our organization are for support and educational purposes only.
We do not provide legal or medical advice. Services are offered within defined professional boundaries, and referrals to external resources may be provided when appropriate.
We value feedback as an opportunity to improve our services.
Clients, volunteers, and community members may submit complaints or feedback in a respectful manner. All concerns will be reviewed fairly, confidentially, and without retaliation.
148 1/2 Welland Avenue, St. Catharines, Ontario, L2R 2N6
5679 Main Street, Niagara Falls, Ontario, L2G 5Z3
70 Seventh Street, Welland, Ontario, L3B 5B7
203-1038 Garner Road West, Ancaster, Ontario, L9G 3K9
136 Gilmore Rd, Fort Erie, ON L2A 2M2, Canada
534 Brant St, Burlington, ON L7R 2G8, Canada