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About Nova Phoenix Counselling Services

Nova Phoenix Counselling Services is a private and professional mental health practice offering compassionate, evidence-based therapy for individuals, couples, children, and youth. We provide a safe, respectful, and confidential space where clients can explore emotions, build resilience, and move toward meaningful change for their mental health and well-being. We have a diverse team of more than 70 therapists who speak 12 languages. 

We serve clients of all ages seeking counselling in St Catharines, Niagara Falls, Welland, Hamilton, Burlington, and Ottawa, with secure online counselling available across Ontario. Our online counselling can be provided via phone, text/chat, or video.
Counselling in Niagara & Hamilton | Nova Phoenix Counselling

Our Mission

Nova Phoenix is actively addressing the mental health and addictions state of emergency in Ontario by offering thousands of free and low cost therapy sessions every year since 2017. When you support Nova Phoenix, you are helping to make mental health therapy accessible for everyone!

Our Values

Compassion and respect for every client

Confidential, ethical, and professional care

Evidence-based therapeutic approaches

Client-centered and collaborative therapy

Inclusivity and cultural sensitivity

Commitment to safety and informed consent

Our Therapeutic Approach

Our Approach to Therapy

At Nova Phoenix Counselling, therapy is tailored to the individual. Our therapists use evidence-based methods informed by current research and best clinical practices. Sessions are paced according to client comfort, with a focus on  building insight, emotional safety, and sustainable change.

We work collaboratively with clients to understand not only symptoms, but the broader context of their lives.

Therapy is offered both in person and through secure online platforms.

Our Team

Areas of Support

Counselling in Niagara & Hamilton- Nova Phoenix Counselling

Areas We Support

We provide counselling support for a wide range of mental health concerns, including:

  • Depression and anxiety
  • Trauma and PTSD
  • Relationship and couples challenges
  • Addiction and substance use concerns
  • Children and youth mental health
  • Psychedelic-assisted psychotherapy

Each area of support is approached with care, professionalism, and individualized treatment planning.

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Psychedelic Assisted Psychotherapy

Psychedelic Assisted Psychotherapy

Nova Phoenix Counselling offers psychedelic-assisted psychotherapy within a structured, ethical, and therapeutic framework. This approach emphasizes preparation, professional guidance, and integration support.

Client safety is central to this work. All individuals are carefully screened, fully informed, and supported throughout the therapeutic process. This service is offered only when clinically appropriate and aligned with ethical standards and best practices.

Serving Our Community

Serving Niagara, Hamilton, and Ontario

We proudly provide in-person counselling services to clients in Niagara and Hamilton. For added flexibility and accessibility, we also offer secure online counselling to individuals across Ontario.

Our goal is to remove barriers to care while maintaining high professional and ethical standards.

Therapy Offices

What You Can Expect

What You Can Expect

When working with Nova Phoenix Counselling, clients can expect:

  • A welcoming and non-judgmental environment
  • Collaborative goal-setting and individualized care
  • Confidential, ethical, and professional support

Respect for personal pace, boundaries, and experiences

Our Services

Frequently Asked Questions

What services does Nova Phoenix Counselling offer?

We provide a wide range of evidence-based therapeutic services, including support for depression and anxiety, trauma and PTSD, relationship and couples challenges, addiction and substance use, and specialized therapy for children and youth. We also offer professionally guided psychedelic-assisted psychotherapy.

Where are your offices located, and do you offer online therapy?

We offer in-person counselling at our offices in the Niagara and Hamilton regions. For residents living anywhere else in Ontario, we provide secure and confidential online therapy sessions.

Is there a waitlist to see a therapist?

No. At Nova Phoenix Counselling, we understand that seeking help is a big step, which is why we take pride in offering professional counselling with no wait list so you can begin your journey toward wellness immediately.

How do I know if therapist is a right fit? 

We offer a free initial consultation to discuss your specific concerns and goals. Based on this conversation, we will match you with a registered therapist whose experience and therapeutic approach best fit your unique needs. We welcome changes in therapist if you feel your therapist is no longer meeting your needs or however that sounds nice lol.

Do you provide support for teens and teenagers?

We welcome changes in therapist if you feel your therapist is no longer meeting your needs or however that sounds nice lol.

What is your mission regarding affordable mental health care?

Our mission is to make therapy accessible to everyone. Since 2017, we have been addressing the mental health and addictions emergency in Ontario by providing thousands of free and low-cost therapy sessions every year.       

What is psychedelic-assisted psychotherapy, and is it safe?

This is a structured, ethical therapeutic framework that combines professional psychotherapy with preparation and integration support. Client safety is our priority; all individuals undergo thorough screening and are supported by qualified professionals throughout the process.

How do your online counselling sessions work?

Our online therapy is delivered through a secure, PHIPA-compliant platform to ensure your privacy. It offers the same quality of care as in-person sessions but with the added flexibility and convenience of attending from the comfort of your home.

Do you provide support for teens and teenagers?

Yes, we provide specialized support for teens and teenagers. We understand that every individual expresses themselves differently, so we incorporate the use of play and art when appropriate to help them process emotions in a creative and comfortable way.

What can I expect during my first session?

You can expect a non-judgmental and welcoming environment. Your therapist will work collaboratively with you to set goals, understand the broader context of your life, and move at a pace that feels comfortable for you.

How can I book a consultation or get started?

Getting started is easy! You can call us directly at (905) 980-0632 or visit our website to book your free initial consultation. We are here to support you whenever you are ready.

What is a registered social worker versus a registered psychotherapist?

Both Registered Social Workers and Registered Psychotherapists provide therapy and counselling. The main difference lies in their training and approach:

-RSWs often focus on the broader social context and practical supports alongside therapy.

-RPs focus more specifically on psychotherapy and psychological treatment. Both are qualified, ethical, and regulated professionals.

Begin Your Therapy Journey

If you are seeking professional, compassionate counselling with no wait list, we are here to help.

Our Locations

Nova Phoenix Counselling Services

148 1/2 Welland Avenue, St. Catharines, Ontario, L2R 2N6

905-980-0632

Nova Phoenix Counselling Services

5679 Main Street, Niagara Falls, Ontario, L2G 5Z3

905-980-0632

Nova Phoenix Counselling Services

70 Seventh Street, Welland, Ontario, L3B 5B7

905-980-0632

Nova Phoenix Counselling Services

203-1038 Garner Road West, Ancaster, Ontario, L9G 3K9

905-980-0632

Nova Phoenix Counselling Services

 136 Gilmore Rd, Fort Erie, ON L2A 2M2, Canada

905-980-0632

Nova Phoenix Counselling Services

534 Brant St, Burlington, ON L7R 2G8, Canada

905-980-0632

Nova Phoenix Counselling Services

430 Hazeldean Road, Suite 227, Ottawa, ON K2L 1T9, Canada

905-980-0632

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